L2 Service Desk Job in Paraminfo

Job Description

L2 Service Desk

• BasicNetworkingskills routers, firewalls, switches, LAN, WAN monitoring.
• Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.
• Intermediate understanding on Application monitoring and troubleshooting.

• Optional Certifications or trainings in Windows Server platform (MCP).
• Experience using monitoring tools like Solarwinds Orion, HP Openview, Business availability center or similar monitoring tools
• Basic knowledge of Windows server 2008 / 2012 administration and troubleshooting.
• Basic understanding in Data Base monitoring and administration.
• Basic understanding on Virtualization technologies.
• The candidates must have very good communication and willing to work on 24/7 shift.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
• The candidate must have experience in software and hardware troubleshooting and installation.
• Desktop and Laptop support experience is a must.

Experience in Handling Clients and customer calls

Required Knowledge, Skills, and Abilities

• 3years Hands on Basic Networking skills routers
• 3years Hands on firewalls, switch
• 3years Knowledge on Certifications or trainings in Windows Se