Marathi / Gujrati / Bengali Player Service Representative Job in Passion Gaming Private Limited
Marathi / Gujrati / Bengali Player Service Representative
- Panchkula, Haryana
- Not Disclosed
- Full-time
- Permanent
Marathi / Gujrati / Bengali Player Service Representative
What You ll Do
The Rummy Passion Player Services Representative is responsible for priority handling of our players, as well as improving player satisfaction and retention of all players by ensuring our players have an amazing service experience. This individual researches and resolves player inquiries, responds to players in a timely, good natured and respectful manner. This role collaborates closely with the Product, Game and Marketing teams, staying informed about their plans and priorities.
Key Responsibility Areas (KRAs)
Provide excellent service to Rummy Passion Players
Ensure our players have personalized support
Research and resolve player concerns related to their account.
Utilize multiple resources such as knowledge base, website, and support tools to research and resolve player issues and respond to players in a timely and respectful manner
Understand player issues and provide high quality player support via e-mail, chat and calls
Enter accurate information into the support tools regarding player communications
Escalate issues to the appropriate department to ensure everyone is informed
Regularly track, analyse and report on player feedback, identify trends and anomalies
Represent the voice of the player internally with the Player Services, Product, Games and Marketing teams, sharing what we are hearing from players and advocating for improvements on their behalf
About You
An ideal candidate will have an innate interest in games, a high degree of initiative, strong written and verbal communication skills, and the ability to work in a player-oriented, fast-paced, work environment.
1 to 3 years experience in customer service
Must have experience in handling non-voice/voice processes
Must be at least a graduate
Gaming experience is an added advantage
Should possess excellent communication skills (Written & Verbal) (English & Hindi)
Verbal knowledge of Regional languages (Marathi, Gujrati or Bengali) is added advantage
Ability to listen & solve customer issues
Good interpersonal and writing skills
Ability to handle pressure
Benefits
- PF & Gratuity
- Working 5 days a week
- Paid leaves(CL,SL,EL,ML), Holidays & Leave encashment
- Annual appraisal & promotion
- Parties, Festival celebration, Birthday celebration, R & R activity, etc
- Equability: the absence of favoritism in hiring & promotion
Location: Panchkula
Qualification :
Graduation
1 to 3 Year
2 - 4 Hires