Senior Engineer - Production Support Job in Paycraft Solutions

Job title:Senior Engineer - Production Support

Education Required:Graduation in B.Sc or BE in IT or Computers

Roles and Responsibilities:

• Daily operational activities for Projects & Monitoring all servers and transactions.
• Complete issue reporting and tracking till closure in ticketing tool.
• Ensuring Minimum escalations form clients and within the organization.
• Meeting all SLA requirements & Complete ownership of L1 and L2 support
• To check/Analyze the transactions and logs and device settlements.
• To track down issues and raise the same in issue management tool.
• To support operational daily mails, chats and calls from clients, stakeholders & to help operational process documentation.

Special skills:

• Experience in ATM/Prepaid transaction switching technology.
• Good Understanding on Payment & Card Domain
• Basic knowledge in relational database, Linux, UNIX, Java, C++
• Good verbal and written communication skills & Data presentation skills