Operations Executive Travel (cst Operations) Job in Paytm
Operations Executive Travel (cst Operations)
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Operations Executive Travel (CST Operations)
Location: Bangalore, Karnataka
Department: Travel Business Team
Employment Type: Full-Time | On-site | Rotational Shifts
About Paytm
Paytm is India s leading digital payments and financial services platform. As a pioneer of the mobile QR revolution, our mission is to empower millions of Indians by integrating them into the formal economy through technology. With over 500 million users and 21 million merchants, we are redefining financial access and commerce in India.
About the Team
Our Travel Operations Team plays a vital role in ensuring superior customer experience and backend support for our growing B2C travel business. The team focuses on revenue and vendor management, driving efficiencies, and building profitable travel offerings.
About the Role
As an Operations Executive Travel, you will be responsible for delivering seamless backend support for our customers. You ll handle travel-related queries, process ticketing and refunds, and work across GDS and LCC airlines while ensuring a high level of customer satisfaction.
Key Responsibilities
- Operate in a 24/6 rotational shift environment supporting domestic and international travel bookings.
- Manage backend operations via Freshdesk, phone, and internal systems.
- Handle ticketing, re-issuance, refunds, and escalations across GDS and LCC airlines.
- Provide high-quality resolution and travel guidance to customers.
- Maintain high customer satisfaction (CSAT) by resolving queries efficiently and professionally.
- Support and mentor junior team members when needed.
Skills & Qualifications
- Excellent verbal and written communication skills.
- 0 1 year of experience in a travel agency or travel operations (freshers welcome).
- Familiarity with domestic and international travel booking systems is a plus.
- Proactive, adaptable, and willing to learn in a fast-paced environment.
- Strong tech proficiency for using internal tools, researching travel options, and process handling.
- Educational Qualification: MBA preferred.
Why Join Us?
- Be part of India s largest and fastest-growing digital ecosystem.
- Work in a dynamic, inclusive, and fun-first culture that values innovation and collaboration.
- Grow your career with exposure to top travel partners, tools, and training.
- Enjoy flexible work practices and a team-driven environment.
Compensation & Perks
We believe in rewarding talent and performance. As part of Paytm, you ll have access to growth opportunities, continuous learning, and the chance to create wealth by contributing to India s biggest fintech success story.
Apply now to be part of the digital revolution in travel with Paytm!
