It Helpdesk Executive Job in Pc Solutions

Experience: 1-4 years

Location: Delhi, Gurgaon, Noida, Mumbai, Bangalore

No. Of Position: 5 Position

Job Description:

• Logging of user details regarding the issue and giving them a trouble ticket, Providing 1st level of technical support to the users
• Allocating tickets to the engineers.
• Call logging and call closure
• SLA management.
• Coordination with the seniors & internal team members.
• Maintaining report.
• Assisting in back office operations.
• Will be responsible for providing services to the customer.
• Handling escalated technical issues

Candidate s Profile

• Good communication Skills and flexibility to work on client side.
• Flexibility to work in 24*7 work environment.
• Positive & passionate to explore emerging technologies day by day.
• Analytical thinking and innovative work approach.
• Should be Bachelor/ Master Degree holder in relevant technology.