BriefCase
BriefCase

Senior Technical Sales Support Job in Pcb Power Market

Senior Technical Sales Support

Pcb Power Market 4+ weeks ago
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Job Summary
  • Provide Pre-sales technical assistance, services and products education.
  • Work on sales support services and provide technical and commercial back up as required
  • Support marketing activities by attending trade shows, conferences and other marketing events.
  • Generate and process new sales leads, inquiries and purchase orders as necessary.
  • Answer E-mails, Phone calls and chats from customers and deals with queries as they arise.
  • Follows up with customer to make sure that they are satisfied with a particular product or service
  • .Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
  • Deal with any customer complaints and resolves the issue as necessary.
  • Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery.
  • Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
  • Solicit cross-selling and up-selling opportunities within the customer care experience.
  • Take the extra mile to engage the customer
  • Work with your team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process.
  • Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with
  • Mediate conflict in situations where customers are disgruntled or seeking recompense, and provide solutions that reestablish credibility and maintain business but effectively benefit the customer
  • Collaborate with other team members to identify improvements to product offerings, sales education, marketing strategies and other business-related topics
  • Manage certain key customer accounts in tandem with the Team Leader
  • Manage customized offers, customer grievance and outbound activites to grow customer engagement and interaction

Qualification :
Any Graduate in Any Specialization, Any Postgraduate in Any Specialization
Experience Required :

2 to 4 Years

Vacancy :

2 - 4 Hires

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