Senior Program Coordinator Job in Pearson

Senior Program Coordinator

Description

We are the worlds learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

Primary Responsibilities

• Level 3 Escalation calls.

• Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.

• Ensure candidate results are sent to clients in a timely manner.

• Prepare client reports.

• Act as an escalation point for service related problems.

• Promote client programs and products.

• Determine additional opportunities and possible operational trouble areas.

• Input accurate customer information into the database.

• Assist in training and monitoring call center agents to ensure quality of service.

• Maintaining the SLA for different LOBs.

• Reports.

• Client Management

• Events handling

• People Management(In Manager Absence)

Qualifications

The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

Primary Responsibilities

• Level 3 Escalation calls.

• Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.

• Ensure candidate results are sent to clients in a timely manner.

• Prepare client reports.

• Act as an escalation point for service related problems.

• Promote client programs and products.

• Determine additional opportunities and possible operational trouble areas.

• Input accurate customer information into the database.

• Assist in training and monitoring call center agents to ensure quality of service.

• Maintaining the SLA for different LOBs.

• Reports.

• Client Management

• Events handling

• People Management(In Manager Absence)

Primary Location: IN-UP-Noida

Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Night Job

Job Posting: Nov 20, 2020

Job Unposting: Dec 4, 2020

Schedule: Full-time Regular

Req ID: 2010473

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.