Technical Documentation Specialist Job in Pegasystems

The Technical Documentation team at Pega delivers product documentation in lock step with product releases. This team is accountable for content development, milestone reporting, delivery of high quality documentation, and successful customer enablement for the specified products or areas of a product.

The Technical Documentation Specialist is responsible for authoring supporting technical documentation that describes a Pega application. This content, in the form of online knowledgebase articles, user guides, and context-sensitive product Help, must address the needs of multiple audiences, including business users and technical implementers, enabling them to fully utilize the technology to solve their business problems. The Technical Documentation Specialist will work with stakeholders across the organization to determine a documentation plan and then execute on that plan by authoring and publishing well written, effective, and use-case based content.

• Design and implement comprehensive documentation solutions, for your assigned product area, to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing and content authoring and publication.

• Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions.
• Work directly with project stake-holders to achieve agreement that the proposed deliverables satisfy the required business needs.
• Determine the best format (user guide, Help, knowledgebase article, and so on) to present information to support customer success.
• Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability.

• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team and provide leadership to contribute to their successful implementation.

The ideal candidate has demonstrable technical writing and editing skills with the ability to explain complex concepts and processes clearly and effectively. He/she can organize and present a range of technical material to a variety of audiences.

Required Qualifications:

• Bachelors degree or equivalent experience
• 2-5 years of relevant experience
• Familiarity with object-oriented software development concepts and technologies such as J2EE (JSP, Servlets, EJB, XML, Java), SOAP, MQSeries and .NET Framework.
• Hands-on experience with HTML, JavaScript, and SQL.
• Demonstrable technical writing and editing skills; ability to explain complex concepts and processes clearly and effectively.
• Ability to organize and present a range of technical material to a variety of audiences.
• Knowledge of and experience with both print and online authoring tools.
• Ability to independently manage a technical documentation project, including development and execution of a comprehensive documentation plan.
• Proficiency with current technology-based tools and processes.
• Ability to complete assignments and meet deadlines.

• Assume ownership of designing comprehensive documentation solutions to support product releases, including scope definition, requirements analysis, documentation plan design, hand-on analysis and testing, and content authoring and publication
• Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions
• Work directly with project stake-holders to achieve agreement that the proposed deliverables satisfy the required business needs
• Determine the best format (user guide, Help, knowledgebase article, and so on) to present information to support customer success
• Ensure delivered solutions are realized within the committed time frame, working with the technical documentation manager to scope and resource projects and manage risks
• Install and configure Pega 7 Platform and Customer Service Application as required for analysis and research
• Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability

• A rapidly growing yet well-established business
• The worlds most innovative organizations as reference-able clients
• Analyst acclaimed technology leadership in a massive emerging market
• Ability to keep your technical and content development skills by learning and working with Pegasystems leading technology products, and by staying current with trends in adult learning education

The Technical Documentation team at Pega delivers product documentation in lock step with product releases. This team is accountable for content development, milestone reporting, delivery of high quality documentation, and successful customer enablement for the specified products or areas of a product.

The Technical Documentation Specialist is responsible for authoring supporting technical documentation that describes a Pega application. This content, in the form of online knowledgebase articles, user guides, and context-sensitive product Help, must address the needs of multiple audiences, including business users and technical implementers, enabling them to fully utilize the technology to solve their business problems. The Technical Documentation Specialist will work with stakeholders across the organization to determine a documentation plan and then execute on that plan by authoring and publishing well written, effective, and use-case based content.

• Design and implement comprehensive documentation solutions, for your assigned product area, to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing and content authoring and publication.

• Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions.
• Work directly with project stake-holders to achieve agreement that the proposed deliverables satisfy the required business needs.
• Determine the best format (user guide, Help, knowledgebase article, and so on) to present information to support customer success.
• Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability.

• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team and provide leadership to contribute to their successful implementation.

The ideal candidate has demonstrable technical writing and editing skills with the ability to explain complex concepts and processes clearly and effectively. He/she can organize and present a range of technical material to a variety of audiences.

Required Qualifications:

• Bachelors degree or equivalent experience
• 2-5 years of relevant experience
• Familiarity with object-oriented software development concepts and technologies such as J2EE (JSP, Servlets, EJB, XML, Java), SOAP, MQSeries and .NET Framework.
• Hands-on experience with HTML, JavaScript, and SQL.
• Demonstrable technical writing and editing skills; ability to explain complex concepts and processes clearly and effectively.
• Ability to organize and present a range of technical material to a variety of audiences.
• Knowledge of and experience with both print and online authoring tools.
• Ability to independently manage a technical documentation project, including development and execution of a comprehensive documentation plan.
• Proficiency with current technology-based tools and processes.
• Ability to complete assignments and meet deadlines.

• Assume ownership of designing comprehensive documentation solutions to support product releases, including scope definition, requirements analysis, documentation plan design, hand-on analysis and testing, and content authoring and publication
• Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions
• Work directly with project stake-holders to achieve agreement that the proposed deliverables satisfy the required business needs
• Determine the best format (user guide, Help, knowledgebase article, and so on) to present information to support customer success
• Ensure delivered solutions are realized within the committed time frame, working with the technical documentation manager to scope and resource projects and manage risks
• Install and configure Pega 7 Platform and Customer Service Application as required for analysis and research
• Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability

• A rapidly growing yet well-established business
• The worlds most innovative organizations as reference-able clients
• Analyst acclaimed technology leadership in a massive emerging market
• Ability to keep your technical and content development skills by learning and working with Pegasystems leading technology products, and by staying current with trends in adult learning education