Process Analyst Job in Pentoz Technology

Process Analyst

Job Type: Full Time

Location: Bangalore

Duties and Responsibilities:

• Create process documentation/workflows, knowledge articles and self-service guidance for IT Services

• Collect and document of business requirements for project and process improvement/automation efforts

• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases

• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels

• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns

• Identify issues and risks

• Bring inconsistencies and problems to the attention of management

• Participate in the problem resolution

• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas

• Prepare incident details for post-mortem incident reviews

• Extract reports and provide a high-level analysis of data for review

• Maintain a complete understanding of and adheres to all IT policies and processes

Process Analyst requirements and qualifications

• Previous working experience as a Business Analyst

• MA in Business Management, Information Technology, Financial Management or similar relevant filed

• Excellent organizational and time management skills

• Outstanding communication and presentation skills

• Critical thinker

• Creative problem solver

• Great analytical skills

• Data-driven approach