Manager Operations- Lending Job in Phonepe

Work Description/Responsibilities: Set up processes to track, manage and optimize loan origination, loan disbursement, repayments and collections etc. Identify system-level opportunities to improve the repayment and collections processes and increase profitability Set up SOP s for any issues faced by customers in coordination with the Customer Support team Setup a team for handling escalations on a day to day basis to provide prompt resolution to customers Develop an end-to-end Reconciliation Control process for Lending Operations. Review, interpret and implement regulatory guidelines as applicable for the Lending Business Responsible for the management of business reporting and any ad-hoc reporting required from time to time Own development & progress of team members via regular coaching and feedback Identify issues and lead process streamlining as and when required Ideal candidate for this role: MBA/B.Tech from Tier-1 institution with 3-5 yrs of operations background (preferably in the lending vertical) Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects. Be agile, highly collaborative and communicate impressively Strong logical and problem-solving skills Prior experience of managing a team Ability to evaluate, streamline and set up processes for scaling business Manage, mentor, coach and bring in best practices to the working rhythms of early-career employees. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy