Operations Manager Job in Pi Datacenters Pvt. Ltd.
Operations Manager
Pi Datacenters Pvt. Ltd.
4+ weeks ago
- Amravati, Amravati Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Position Summary:
This position gives you an opportunity to plan, organize, direct and control the
activities and resources required to deliver and support the Pi cloud and
datacenters services according to the client SOW and SLAs.
Roles & Responsibilities:
Lead and manage teams of operations and support
Deliver and support services according to SLA and SOW.
Day to day management of all service delivery and support activities.
Ensure consistency of delivery approach; consistent with SL strategy
Manage Major incidents / client alerts
Develop, maintain & won service quality plan/Service Improvement plan
Promote new service propositions to improve or extend the services to the
client Contract
Review and update SLA; impact assessment of contract changes on service
provision Financial Management
Achieve productivity & cost efficiency savings
Maintain SLA R&I log and follow-up actions aimed at reducing risks to
service and service credits
Resolution of operational issues arising from client dispute
Set measurable objectives for the team and individuals to achieve results
Requirements:
7+ Yrs of exp. Service Management experience in Datacenters
ITIL certified
This position gives you an opportunity to plan, organize, direct and control the
activities and resources required to deliver and support the Pi cloud and
datacenters services according to the client SOW and SLAs.
Roles & Responsibilities:
Lead and manage teams of operations and support
Deliver and support services according to SLA and SOW.
Day to day management of all service delivery and support activities.
Ensure consistency of delivery approach; consistent with SL strategy
Manage Major incidents / client alerts
Develop, maintain & won service quality plan/Service Improvement plan
Promote new service propositions to improve or extend the services to the
client Contract
Review and update SLA; impact assessment of contract changes on service
provision Financial Management
Achieve productivity & cost efficiency savings
Maintain SLA R&I log and follow-up actions aimed at reducing risks to
service and service credits
Resolution of operational issues arising from client dispute
Set measurable objectives for the team and individuals to achieve results
Requirements:
7+ Yrs of exp. Service Management experience in Datacenters
ITIL certified
Similar Jobs for you
Your 4 Step Guide to Career Success
Apply for jobs
Create Profile
Schedule Interview
Get Hired
Help us improve JobGrin
Need Help? Contact us