Product & Operations Manager Job in Pinnacleworks Infotech (p) Ltd

The Product & Operations Manager is a highly analytical individual with outstanding communication skills, management skills, a deep passion for Client service and Technology, enabling Product and Solution delivery, including Service/Implementation and Client adoption. Product & Operations Managers main task will be to analyze, communicate and develop ChatBots by using in-house tools. The job requires extensive domain research and development of respective data/conversational flow

• Product & Operations Manager will analyze products, solutions, and features and continuously study the already existing ChatBots in the market
• Oversee full logistics management, support services and client relations
• Will be responsible for creation and delivery of all client-facing solution communications associated with products, solutions, and features, including communicating dates and maintenance windows
• Forecast, hire and train as needed for customer support and logistics while chatbot onboarding.
• Understanding the perspective of the client and taking actions to integrate their needs for solutions
• Participates in root cause, analyze, create and deliver business and client communications as needed based on the outcome
• Develop the in-house ChatBot by improving its efficiency using the in-house platform
• Maintenance of the in-house ChatBot deployed at the Client Site by monitoring its performance
• Leveraging best practices to enable the business to achieve scale and efficiency targets while enhancing the experience; overseeing relationship building with our clients.
• Understand customer needs and priorities to carry out operational planning and to set, execute and deliver upon expectations with timeliness and quality
• Identify improvement areas after testing and suggest and execute upon process changes required

• 2+ years of experience working in a product or IT operations or Business Analysis, Service preferably in the high tech industry.
• Good analytical abilities and logical thinking
• Excellent writing skills to prepare detailed data/conversational flow
• Must be efficient in handling/working on technology-based tools
• The ability to conduct market research
• Ability to communicate diverse client and associate end-user requirements