Customer Support Executive [i/e2-e3] Job in Pixelcrayons

Job Title: Customer Support Executive

• Experiences: 8-12 yrs.
• Location: Noida
• Number of positions: 2

• About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Support Executive. In this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers & on-board them to the system.

• Responsibilities:
• Respond to customer inquiries via phone, email and chat in a timely and professional manner
• Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
• Maintain customer satisfaction by timely resolution of customer issues
• Document customer interactions and escalate issues to relevant teams as necessary
• Collaborate with the product and technical teams to identify and resolve recurring customer issues
• Provide product support, including training/demos and on-boarding assistance with product usage
• Continuously improve customer support processes and procedures

• Requirements:
• Proven experience in a customer support role, preferably in a SaaS or technology-related field
• Strong written and verbal communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Ability to troubleshoot technical problems and provide solutions
• Excellent problem-solving and analytical skills
• Strong attention to detail
• Knowledge of customer service principles and practices
• Basic knowledge of SQL,HTML and CSS is a plus

• Education:
• Bachelor's degree in related fields or equivalent experience

• What we offer:
• A dynamic and fast-paced work environment
• Opportunities for professional growth and advancement
• A supportive and collaborative team culture
• Competitive salary and benefits package
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If you are passionate about providing excellent customer support and are looking for an exciting opportunity to grow your career, we encourage you to apply.