Customer Support (night Shift) Job in Planetspark

Customer Support (night Shift)

access_time Full time

location_on Work From Home

calendar_today 3 to 8 Years

Job Description

As an Operations & Customer Support Executive you will be driving the
company s Customer Support and Sales Operations. We are poised to
grow 2X quarter on quarter in revenue terms in 2020 and this is an exciting
opportunity for anyone who wants to be part of this growth journey. We are
looking for a person who can handle and manage our customers.

Your Day-to-Day Tasks Include:

1. Understand and address customer queries and concerns
2. Coordinate with sales and content teams to enable batch
management
3. Schedule trial and regular classes for customers
4. Managing teachers and their day to day operations
5. Address and resolve customer related tickets
6. Analyzing data and identifying unlocks in Sales and Costs
7. Customer Engagement & Retention

You Should Have:

1. Street smart and get things done DNA.
2. Excellent attention to detail, strong communication skills both written
and verbal
3. Natural ability to read between numbers
4. Ability to build strong relationship with internal teams.
5. Excellent presentation, problem solving and organizational skills.

Company Profile

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 11 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral Youtube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers.

PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series A funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Come join a passionate team of over 500 young and energetic members and 400+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world!