Engineering Operations Analyst Job in Planful

Why Join Our Team?

At Planful, you ll work with a talented and passionate team dedicated to building the best product in the financial planning space. Beyond collaborating with fantastic people and customers, we offer a vibrant work environment and great benefits. As an Engineering Operations Analyst, you ll be part of a dynamic, high-impact role with strategic and operational responsibilities. You will combine data analytics, technical knowledge, business acumen, and leadership skills to help improve and optimize engineering operations.

Role: Engineering Operations Analyst

Reports to: SVP of Engineering

What You Will Do

• Trends & Insights: Analyze qualitative and quantitative data to provide insights that improve product development and maintenance processes.
• Program Leadership: Define program scope, OKRs, and KPIs, ensuring alignment with stakeholder objectives.
• Cross-functional Collaboration: Partner with operations, engineering, and product teams to enhance efficiency and drive key initiatives.
• Risk Management: Identify and mitigate risks, escalating issues when necessary to ensure timely resolution. Communicate clearly with cross-functional partners across the company.
• Continuous Improvement: Evaluate program performance and implement improvements to optimize efficiency and outcomes.
• Communication: Provide regular program updates to stakeholders, including executive leadership. Conduct weekly, monthly, and quarterly business reviews. Track and communicate progress using clear success metrics.
• Decision Making: Build strong relationships with technical and non-technical stakeholders across diverse teams to enable informed decision-making, prioritization, and risk management.
• Governance: Establish program governance structures, ensuring effective management of risk mitigations, postmortems, and escalations.

What You Will Need

• Strong analytical and quantitative skills, with the ability to use data and metrics to support assumptions, recommendations, and customer/product-focused decisions.
• Experience solving structured and ambiguous problems at scale, with excellent attention to detail in fast-paced environments.
• Proven ability to manage technical cross-functional projects, including planning, execution, estimation, risk management, and stakeholder engagement.
• Self-motivated with a strong affinity for strategic problem-solving, operations management, and driving results.
• Solid analytical, problem-solving, negotiation, and organizational skills.
• Ability to explore and learn new technologies and hybrid processes.
• Excellent written and verbal communication skills, with the ability to influence and collaborate across job functions.

Preferred Qualifications

• Experience working with scaled product teams.
• Demonstrated leadership and communication skills, with the ability to interact with both technical and non-technical teams.
• Previous experience in a product-based SaaS company or similar fast-changing environment.

Why Planful?

At Planful, we help our customers and our people achieve peak performance. We take pride in fostering a culture that encourages growth, collaboration, and inclusivity.

Here are just a few reasons to join our team:

• Time Off & Wellness: 2 volunteer days, birthday PTO, and quarterly company-wide wellness days.
• Parental Support: 3 months of diaper supplies and meal deliveries during the first month of maternity/paternity leave.
• Annual Company Event: Planful Palooza our in-person, company-wide culture kickoff, most recently held in Goa, India.
• Professional Development: Company-wide mentorship program, executive-sponsored initiatives, and manager-specific monthly training programs.
• Employee Resource Groups (ERGs): Join communities such as Women of Planful and Parents of Planful. We encourage you to bring your authentic self to work and create new ERGs along the way.