It Help Desk Executive Job in Plasma Softech

Plasma Computing is a leading Business Intelligence Solutions and IoT Platforms provider with an international reputation of its IoT/M2M, Business Process Automation, Workflows and Big Data Visualization Platforms. Our location is on3010 Lyndon B Johnson Freeway #1515, Dallas, TX 75324.

We are looking for a brilliant candidate to fill our IT Help Desk Executive position at Plasma. This is a client facing role and requires ability to manage multiple projects, and to work with global teams.

Essential Duties and Responsibilities:

• 1-2 years of IT experience with Help Desk Support.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries/tickets on time either in person or over the phone or via tickets.

• Write training manuals.

• Maintain the daily performance of computer systems.

• Respond to email messages for users seeking help.

• Ask questions to determine the nature of the problem.

• Walk the customer through the problem-solving process.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Run reports to determine malfunctions that continue to occur.