Key Account Associate Job in Posist Technologies Pvt. Ltd.

As a part of Key Account Associate you will be part of a young & dynamic team that is changing the way restaurant operates. We are a SAAS company focussed on continuous growth & expansion with clear target of building a strong technology that can create a never ending impact on the Restaurant Industry. We are looking for Competitive, High Energy individuals who have the entrepreneurial spirit with a strong desire to succeed.

You will be responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, must build and maintain a strong relationship with the client.

Responsibilities:

• Build relationships with senior stakeholders and manage account planning.
• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
• Advise clients on the most effective ways to use the POSist Products.
• Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs.
• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.
• Identify and build Up-selling and cross-selling opportunities within your existing accounts and, taking EBR s on the annual basis.
• Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)

Ideal Candidate:

• Good verbal and written communication skills.
• Good analytics and reporting skills.
• Good negotiations and retention skills.
• Ability to multitask, work in a fast-paced environment.
• Have a high-level attention to detail.
• Ability to work independently and to partner with others to promote an environment of teamwork.

Minimum Qualifications:

• Experience at the same role and in Software Company.
• Exposure to Hospitality is an Added Advantage.
• Previous Experience in a Cloud Based Solution is an added advantage.