Enterprise Customer Success Manager Job in Postman

Enterprise Customer Success Manager

Location: Bengaluru

Work Type: Full-Time

About Postman

Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.

We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment.

The Opportunity

As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience.

This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics.

Key Responsibilities

• Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy.
• Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys.
• Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman.
• Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities.
• Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite.
• Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy.
• Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals.
• Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy.

Success Metrics

• Gross Retention Rate (GRR)
• Net Retention Rate (NRR)
• License Occupation (LO%) and Weekly Collaborating Users (WCU)
• Monthly Active Users (MAU)
• Expansion and upsell impact

About You

• 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools.
• Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field).
• Proven success managing executive relationships and driving customer outcomes.
• Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles.
• Experience with Postman, Atlassian, GitHub, or AWS tools preferred.
• Skilled in Gainsight, Salesforce, Gong, and related success tools.
• Excellent communicator able to translate technical value to business outcomes.
• Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments.

Why Join Postman

At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer:

• Comprehensive medical coverage
• Flexible PTO and wellness reimbursement
• Monthly lunch stipend and wellness programs
• Hybrid work model (3 days a week in-office)
• Team-building events and a donation-matching program

We re building a long-term, inclusive company where everyone can thrive and do their best work.

Our Values

• Curiosity: We explore and innovate fearlessly.
• Transparency: We communicate openly about wins and challenges alike.
• Focus: We set clear goals that ladder up to a bold vision.
• Inclusion: Every voice matters in building what comes next.
• Excellence: We re dedicated to delivering the best together.