Assistant Manager / Manager - Quality Job in Practo Technologies Pvt. Ltd.

Whatif, instead of a job, you had a mission? A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world?

Its what we do at Practo.

Practo is at the intersection of health and technology. We build products and solutions that impact one of humanitys most personal aspects health.

Apart from being deeply personal, healthcare is also immensely emotional for all stakeholders. Whether it is our doctor community, the patients or their respective families. Further, this is an industry that is evolving rapidly while at the same time has considerable regulation.

Are you passionate about making an impact in Healthcare? Do you have the ability to think from first principles & solve complex problems? Would you rate high on entrepreneurial streak with amazing hustling capabilities? Do you have an instinctive ability to proactively collaborate and work with a lot of different teams and individuals?

Role : Assistant Manager / Manager - Quality

Responsibilities:

• Leads the development, coordination, implementation, tracking of Learning /training Management programs, and implementing the system across all business units which includes development, and delivery of courses and materials and when appropriate, coordination for the development of training material with subject matter experts within Practo or external trainers, and providing support and oversight to supervisory personnel to ensure role-based training requirements are met by their associates.
• Work closely with function heads/department heads to understand the training needs of employees to perform in their current function.
• Perform ongoing analyses of the effectiveness of training delivered and document training effectively. Ensure training support is available to all the business units.
• Collaborate/coordinate with all functions in the identification, development and/or periodic review/refinement of SOPs, and other governance documents and make it effective only after the successful training of all the stakeholders.
• Works closely in the implementation of LMS software for Practo.
• Closely tracks the employee training for the procedures/policies/company document at defined intervals and escalates the numbers to the functional heads/business head in a timely manner.
• Prepares and maintains training schedules /refresher training related to the Standard Operating Procedures ( SOP) for the employees in coordination with the functional heads/business head
• Participates in regular quality reviews of documentation across functional areas as directed and identifies gaps in the quality management system as part of continuous improvement.
• Identifies Quality Events related to training documents events as required.
• Participates in process improvement initiatives in collaboration with affected Business/ functional units and provides periodic scheduled reports on progress against process improvement objectives.
• Assists in identifying gaps/root cause investigations for training related failures and implement processes for continuous improvement

Minimum Requirements:

• Overall 3-7 years of experience in digital healthcare
• At least 1-2 years of previous experience in a training role/quality role.
• At least 3-4 years of experience in the digital healthcare industry/hospital management/ related field
• Graduate/Postgraduate degree required in a Digital healthcare-related field /medicine/hospital management
• Prior knowledge of implementing a Learning Management Software (LMS)
• Expertise in technical writing
• Basic knowledge of computer
• Ability to work effectively in a team environment, in multiple roles
• Strong written and verbal communication skills, effective negotiation and leadership skills
• Effective training and facilitation skills
• Good problem-solving skills including the ability to overcome challenges and change resistance
• Excellent organisational skills, with the ability to prioritise and work effectively in a constantly changing environment