Customer Success Manager Job in Preludesys

Job Description

To be part of our Salesforce practice and work with customers in different geographies who consume our OnDemand services. Extend Salesforce solutions and services for the customers.
JD includes Practice Management/ Project Delivery /Customer Success Management and Account Management

• Minimum of 8 years of relevant software development life cycle experience.
• Minimum 5 years of SFDC platform experience.
• Prior experience as a Salesforce Administrator and Developer is a plus.

Top 5 Responsibilities:

• Interpret customer business needs and translate them into application and operational requirements
• Apply general organizational knowledge of the business and systems processes in problem analysis is required
• Defining Salesforce optimization strategies
• Demonstrable track record of successful CRM design, planning and implementation of Salesforce is a critical requirement
• Solutions oriented with good problem-solving skills

Technical Skills Required:

• Experience with Agile delivery methods is desired /standard methodologies
• (Marketing/Sales/Service) Cloud, Lightning Connect is preferred
• Understanding of Mobile, Cloud and Big Data technologies

Soft Skills Required

• Excellent consulting, communication, written and presentation skills.
• Customer service minded
• Solutions oriented with good problem-solving skills
• Results driven
• Attention to detail
• Proactive and take initiative
• Hands on approach