BriefCase
BriefCase

Sr. Lead - Trainer (us Insurance) Job in Principal Financial Services

Sr. Lead - Trainer (us Insurance)

Principal Financial Services 4+ weeks ago
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Job Summary
  • Effectively and efficiently educate new and experienced employees on procedures and concepts and how to use available resources.
  • Self-learning and knowledge enhancement and hands on day to day operational updates
  • Provide training, mentoring and providing feedback to staff and management regarding training and learning.
  • Provide quality customer service and build relationships by providing timely and accurate responses using research and resources to support question/problem resolutions.
  • Drive change, growth and profitability through new business tools. Identify & take the lead on special projects, Automations (i.e. RPA, AI, ML) as needed to help support departmental initiatives which would result into significant improvement
  • Builds relationships to expand networking opportunities
  • Keep training material and curriculum current and accurate to ensure meet learners needs.
  • Follow the corporate and business unit design standards to prepare materials as well as to identify and analyze the learning needs (TNI) of staff to meet customer expectations and internal service standards.
  • Identifying the problems in specific/designated areas towards performance or procedural and working towards resolving those problems.
  • Working on idea generation with the team by promoting a self-engaged culture of brainstorming
  • Participating in PGS / BU strategic initiatives and business objectives
  • Mentoring, Query support to new staff and make suggestions for improvement in procedures/processes
  • Improve personal effectiveness that positively impacts work, environment and enhancement of skills
  • Develop partnerships among mentor, peers and those supported to increase ownership of work and sustain an efficient process
  • Handling extra responsibilities like reviews, performance tracking, generating reports and team bonding events
  • Ensuring all training KPIs and SLAs are met.
  • Responsible for monthly connect with stakeholders to discuss the training progress, key activities and new interventions.
  • Conducting monthly process knowledge test for respective processes.
  • Compliance to PGS Policies and Flexibility as per business needs
  • Uses in depth knowledge of procedures to work efficiently through complex situations.
  • Takes ownership of individual production results to increase work credit consistently to achieve high results, thus contributing to department efficiency results.
  • Domain knowledge enhancement
  • Provides additional coverage, when requested, to complete same day financial and non-financial requests.
  • Identify and implement key projects in the process which would result into significant improvement
  • Bachelors degree or equivalent 15yrs of Formal Education from recognized and accrediated University.
  • Minimum of 6-8 years experience as a trainer in Operations. Policy Installation, Underwriting, Insurance and Financial Domain experience preferred
  • Excellent written and verbal communication skills
  • Willingness to work in rotational shift
  • Proficient in MS office with advance excel
  • Skill set: Good comprehension skills, analytical skills, detail-oriented, multitasking, ability to prioritize, time management skills, good written & verbal communication skills, Strong attention to details, Able to work under pressure,
  • Presentation - structuring and communicating ideas, using visual and other aids. Facilitation - managing activities, eliciting contributions and learning. One-to-one - coaching, counselling, mentoring, advising, assessing. Communication - listening, questioning, explaining, giving feedback. Flexibility - responsive, creative, adaptable, manage change. Team working - egalitarian, supportive, dependable, collaborative. Self-management - managing stress, time and work, self starting, learning. Influencing - instigating and driving change, transfering learning into performance, winning support, Problem solving - getting things done, working with operational difficulties. Strategic Thinking- devise and implement strategic operational plans
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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