IT Support Job in Project Eagle

ALTERNATE TITLES Tech Support, IT Assistant, Technical Support

DEPARTMENT Technology

COMPANY Sanghi Tech

SCENARIO Consulting Startup

REPORT TO IT Systems Administrator

AREA OF RESPONSIBILITIES

IT SETUP

• Source- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Identify- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company/ clients.
• Analyse- Analysing a company's IT system and infrastructure.
• Assistance- Assist the team in research, testing and deploying new solutions based on the requirements of different departments across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Innovate- Evaluate and foster innovation, to deliver high impact IT solutions by coordinating the business process-integration, automation and operation of all IT systems across the company / clients.
• Implement- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Rearrange- Dealing with product faults and arranging repairs and replacements.
• Maintain- Periodic updates and maintenance of all the software used across different departments.
• Manage- Handle all employee joining and exiting formalities, for a smooth experience.
• Update- Be able to provide strong day-to-day server and workstation support.

DOCUMENTATION

• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.

VENDOR MANAGEMENT

• Coordinate with the vendors for specialised setups, be the company representative in supervising and coordination when an external agency is involved.

Requirements

• Years of Relevant Experience- 2+ yearsEducation & Certifications-We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.Progressive IT experience, including experience in a multi-office environment.Some sort of certification and/or training on Mac based IT systems is highly desired.Software and Applications-In depth knowledge and expertise of the latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, AndroidGSuite / Google Workspace, Microsoft Office 365Experience in backup, restoration and NAS setup & management.Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPNSaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP, ATS, HRMS etc.)Knowledge of Adobe Creative Suite / Design software, Zoho products is a bonus.Qualities & Capabilities-Nature / PersonalityHunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.A true customer service attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.Good listener, confident personality, courteous and friendly manner, absolute integrity.Work to deadlines and adapt quickly to a fast changing environment.Should adhere to strict confidentiality in maintaining all company and client data.Abilities

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creative ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.

Knowledge

• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.

Benefits

We offer competitive compensation and benefits.