Customer Success Specialist Job in Promobi Technologies

Customer Success Specialist

Location: Pune, India

Experience: 2+ years

Job Type: Full-Time (On-site, US Shift)

About ProMobi Technologies

ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike.

About the Role

As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention.

Key Responsibilities

• Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance.
• Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success.
• Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary.
• Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies.
• Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals.
• Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice.
• Retention: Drive customer engagement and loyalty through consistent communication and value delivery.

What You Bring

• Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience).
• Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management.
• Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
• Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira.
• Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment.
• Availability: Willingness to work US business hours (India night shift) from the Pune office.

Bonus Skills

• Experience in the SaaS industry
• Understanding of Customer Success practices and metrics
• Multilingual communication abilities