Manager, Technical Product Documentation Job in Pure Storage

Join Us in Reshaping the Future of Data Storage

We re on the cutting edge of the tech industry, revolutionizing the data storage landscape. At Pure Storage, you ll lead with innovation, grow alongside us, and collaborate with the brightest minds in the industry. If you re passionate about transforming the tech world and ready to make a lasting impact, come join us!

The Challenge:

The Pure Storage Technical Writing Team is looking for a strong leader to drive the next level of our technical content. As a leader within the team, you will manage talented technical writers, enhance documentation processes, and deliver world-class technical content. If you're creative, organized, and eager to solve customer problems, this role is for you.

Key Responsibilities:

• Lead & Inspire: Manage and grow a transformative team of technical writers to deliver exceptional documentation for Pure Storage.
• End-to-End Documentation: Own and continuously improve the documentation process, including release notes, user guides, API guides, and more.
• Analytics & Reporting: Use analytics tools to measure the effectiveness of your content, providing reports and recommendations for improvement.
• Collaborative Partnerships: Build strong relationships with product and engineering teams to stay up-to-date on new features and products.
• Product Expertise: Become a subject matter expert in Pure Storage technology and use this knowledge to produce high-quality documentation.
• Customer-Centric Content: Develop content plans that target customer pain points, focusing on delivering documentation that enhances the user experience.
• Career Growth: Foster a career path for yourself and your team, continuously building knowledge and expanding horizons.

What You ll Need to Bring:

• Leadership Experience: 2+ years managing a technical writing team, with a vision for advancing the organization to the next level.
• Technical Writing Expertise: 5+ years of software technical writing experience, with a strong understanding of documentation processes and tools.
• Metrics-Driven: Ability to create and analyze key performance metrics to improve individual and team outcomes.
• Mentorship Skills: Proven ability to mentor and guide writers, optimizing team performance.
• Technology Enthusiast: Passion for adopting new technologies, such as AI, to enhance team productivity and content quality.
• Writing Excellence: Exceptional writing, editing, and communication skills in English, with experience maintaining a corporate style guide.
• DITA & CMS Proficiency: Familiarity with working in a DITA environment and using content management systems (CMS) and authoring tools.
• Collaboration Skills: Strong interpersonal abilities to work effectively with writers, engineers, program managers, QA engineers, and support teams.
• Organizational Skills: Ability to manage multiple projects simultaneously, delivering quality content on time, even under tight deadlines.
• Familiarity with Tools: Experience using JIRA, Confluence (Wiki), and working in Agile environments.
• Team-Oriented: A collaborative, cross-functional mindset with a sense of ownership and energy.

What You Can Expect from Us:

• Pure Innovation: We celebrate critical thinking, challenges, and trailblazers who are passionate about innovation.
• Pure Growth: We provide the space and support for you to grow alongside us, contributing to something meaningful. We ve been recognized in Fortune s Best Large Workplaces in the Bay Area, Fortune s Best Workplaces for Millennials, and certified as a Great Place to Work.
• Pure Team: We value collaboration, team building, and putting the greater good ahead of ego.