Quality Analyst/sme (tamil,telugu, Kannada) Job in Qdegrees

No. of Vacancy: 1

Location: Jaipur

Experience : 0-1

Key Responsibilities:

• The Quality Analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
• To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
• To evaluate the entire complaint resolution process.
• To identify ifa customer is satisfied with the results of the interaction.
• To workin a continuous process of evaluating the communicationand providing feedbacks to enhance the quality of the entirecommunication.
• To improveprocess efficiency and customer experience.
• To identify the gaps through root cause analysis
• Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Eligibility Criteria:

• Graduate (Any stream). Master s degree would be an added advantage
• Tamil, Telugu, Kannada (Any language proficiency)
• 1-2 years of experience in customer service/ BPO / KPO
• Excellent oral and written communication skills
• Must possess analytical, problem solving and effective project and time management abilities.
• Strong attention to detail with demonstrated analytical skills
• Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
• Strong customer service ethic