Patient Relationship Executive /medical Receptionist Job in Qi Lifecare Pvt. Ltd

Experience, Qualifications & Skills: Minimum 1.5 years experience in handling the front office and Cash management (Healthcare industry), any HSC/Graduate

• To answer and direct incoming phone calls
• To politely greet, direct and assist customers
• To coordinate incoming and outgoing mail, packages and deliveries
• To schedule appointments; rearrange the appointments as per the exigencies
• To register patients in the system
• To ensure internal matters are not openly discussed in the premises and instead should be escalated to the Centre / Floor Manager for resolution
• To understand the package/prescription of referring Doctor and log in right tests
• To correctly register clients without any errors
• To seek clarifications regarding Tests
• To ensure Cash Handling & Credit Billing
• To ensure zero leakage of cash collection
• To ensure Creation/Checking of Bills in case of credit parties
• To be responsible for filing of Credit bills along with Credit letter
• To be responsible for receipt of Cash / Credit Payment
• Ensure every patient completes 3 appointments in a week (except in cases where prescribed otherwise)
• Reducing Cancellations and No-Shows through confirmation calls, rescheduling of appointments, follow-up calls, sms , patient engagement
• Greeting/ hospitality with patients; Making conversations with patients to enable them get comfortable in the clinic
• Share the Google Review link when the patient is in the clinic and politely get them to fill it
• Approach happy patients (in-process/ discharged) to refer more patients
• Ensuring the up-keep of the clinic (Cleanliness, basic hygiene); Housekeeping staff must be well- trained