Senior Support Consultant (energy Components) Job in Quorum Business Solutions, Inc.

What You Will Do: Involved in providing Level 2 Application Software Support and responsible for Incident, Service Request, Change and Problem management Responsible to diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications with SLAs Understand and assess customer s reported issues to determine prioritization Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer Manage and ensure documentation of assigned incidents, including internal and external communications Provide mentoring and technical knowledge sharing to junior team members Work closely with Continuous Service Manager for process improvement and delivering high-quality standards & products Maintain strong adherence to Service Level Agreements Working flexibly in shift or on-call duty to be able to provide continuous support to customers 24/7 And other duties as assigned. What to Bring: Candidate must possess at least a bachelor s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent. At least 5 year(s) of working experience in delivering EC solution support or solution implementation is required for this position Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment Good experience in writing monitoring and automation scripts using Perl or Shell Good technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications with SLAs Experienced in Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations Experienced in using IT Service Management Tools (ServiceNOW, JIRA, etc) to manage Customer Service Management engagements. Good analytical, problem-solving skills to resolve issues as well as providing short-term and long-term solutions Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply Proficient in communicating to stakeholders in English. A team player and enjoy working in a multi-cultural environment