Technical Support Executive Job in Rk Infotech

Technical Support Executive

Rk Infotech 4+ weeks ago

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Job Summary

Working with customers/employees to identify software problems and advising them for solution.
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about software.
Logging and keeping records.
Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves.
Redirect problems to appropriate resource.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires