Customer Care Executive Job in Radical Minds

Customer Care Executive

Radical Minds 4+ weeks ago

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Job Summary

Process / LOB: Swiggy

Job: Customer Care Executive

Location:Mumbai,

Reporting to: Team Leader

PRINCIPAL RESPONSIBILITIES :

Handling the inbound calls.
Builds fruitful and cherishing relationship with the client.
Follows up on customer inquiries and research to assure satisfactory completion.
Responsible to maintain the timelines for each call.
Maintains and updates customer profiles.
Coordinate with the vendor & update client accordingly.
Follows up with the clients for any special requirements.
Maintenance of customer complaints.
Customer feedback & surveys.
Highlight customer issues to the concern authorities.

CRITICAL SKILLS REQUIRED:

Fresher can apply.
Under graduate can apply but graduate will be preferred.
Relevant field experience will be preferred.
Excellent spoken and written communication skills
Knowledge of Customer s Culture
Versant score of 4+
Willingness to work in 24 7 (22 hours currently) environment and rotational shifts.
Excellent team work and ability to work in distributed delivery environment.
Should be proactive and with customer service approach.

CANDIDATE SPECIFICATION

Any Graduate / Post Graduate.
Fresher and Experience Candidate may Apply.
Should be comfortable with Inbound.
Must be flexible working in shifts.
Agents should possess grammatically correct communication skills in written and Verbal English.
Should be proactive and with a customer service approach.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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