Customer Delight Executive Job in Radical Minds

Process / LOB: Swiggy

Job: Customer Delight Executive (Non-Voice -Chat Process)

Location: Gurgaon,

Reporting to: Team Leader

• Responsible for providing chat support for customers on pre-orders and post order service.
• Performs work in accordance with standardized policies and procedures.
• Responsible for customer satisfaction through effective handling of customer problems.
• Work requires the strong analytical ability to resolve complex issues in addition to effective written skills
• such as quality, productivity, first contact resolution, and attendance
• Follows up with the clients for any special requirements.
• Maintenance of customer complaints.
• Customer feedback & surveys.
• Highlight customer issues to the concern authorities.

• Knowledge of customer service principles and practices
• Problem-solving ability.
• Customer focused & service oriented.
• Good Command on verbal & written English
• Willingness to work in shifts (Flexible to work in 24 x 7 environment).
• Passionate and Good command over English Language, ability to effectively communicate information in the written format then you at the Right place! We are on the lookout for a customer advocate like no other. Someone who can express themselves effortlessly and effectively in English
• Demonstrated effective, clear and professional written and oral communication and attention to detail.
• Ability to embrace constant change with flexibility.
• Schedule flexibility to work at weekends.
• Relevant field experience will be preferred.
• Excellent spoken and written communication skills
• Knowledge of Customer s Culture
• The versant score of 6+
• Excellent teamwork and ability to work in a distributed delivery environment.

• Any Graduate / Post Graduate.
• Fresher and Experience Candidate may Apply.
• Should be comfortable with Inbound.
• Must be flexible working in shifts.
• Agents should possess grammatically correct communication skills in written and Verbal English.
• Should be proactive and with a customer service approach.