Team Leader Multilingual Job in Radical Minds

Process/LOB: Bajaj Capital

Job: Team Leader Multilingual.

Location: Gurgaon

Reporting to: Assistant Manager

• Work direction and development for a team of executives (15-20 in number).
• Monitor schedule adherence of the executives and advise the leadership team of issues negatively impacting service levels.
• Assist Managers in Sales Strategy Development.
• Keep Informed of New Products and Services.
• Delegate Tasks and Set Deadlines.
• Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes.
• Provide performance feedback to the executives & Set Sales Targets and Motivate Sales Team.
• Assist with training and identify training needs within the group and provide feedback.
• Mentor and assist new hires,
• Act as a central point of contact to reporting & escalating system issues to technology & the leadership.
• Sales Reports.

• Knowledge of any language (Tamil, Telugu, Kannada, Malayalam) with Hindi & English with sales skills are mandate.
• Knowledge of BFSI & Insurance.
• Knowledge of the Products supported.
• Knowledge of Customer Procedures / Policies
• Excellent spoken and written communication skills
• Knowledge of Customer s Culture
• Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
• Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
• Excellent analytical, problem-solving, decision-making and project management skills
• Ability to drive results against SLA performance indicators
• Ability to handle stressful situations
• Willingness to work in 24 7 environment and rotational shifts

• Graduate or graduate equivalent (B com background is preferred).
• Relevant product/process knowledge.
• Multilingual.
• Sales oriented.
• Min 1 years of relevant industry experience
• Coaching and developing people
• Managing change
• Emotional intelligence
• Proven ability to lead and motivate a service-oriented team in a fast paced environment
• Experience in a call center environment
• Excellent analytical, problem-solving, decision-making and project management skills