Team Leader Multilingual Job in Radical Minds
Team Leader Multilingual
Radical Minds
4+ weeks ago
- Gurgaon, Haryana
- Not Disclosed
- Full-time
Job Summary
Process/LOB: Bajaj Capital
Job: Team Leader Multilingual.
Location: Gurgaon
Reporting to: Assistant Manager
PRINCIPAL RESPONSIBILITIES :- Work direction and development for a team of executives (15-20 in number).
- Monitor schedule adherence of the executives and advise the leadership team of issues negatively impacting service levels.
- Assist Managers in Sales Strategy Development.
- Keep Informed of New Products and Services.
- Delegate Tasks and Set Deadlines.
- Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes.
- Provide performance feedback to the executives & Set Sales Targets and Motivate Sales Team.
- Assist with training and identify training needs within the group and provide feedback.
- Mentor and assist new hires,
- Act as a central point of contact to reporting & escalating system issues to technology & the leadership.
- Sales Reports.
- Knowledge of any language (Tamil, Telugu, Kannada, Malayalam) with Hindi & English with sales skills are mandate.
- Knowledge of BFSI & Insurance.
- Knowledge of the Products supported.
- Knowledge of Customer Procedures / Policies
- Excellent spoken and written communication skills
- Knowledge of Customer s Culture
- Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
- Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
- Excellent analytical, problem-solving, decision-making and project management skills
- Ability to drive results against SLA performance indicators
- Ability to handle stressful situations
- Willingness to work in 24 7 environment and rotational shifts
- Graduate or graduate equivalent (B com background is preferred).
- Relevant product/process knowledge.
- Multilingual.
- Sales oriented.
- Min 1 years of relevant industry experience
- Coaching and developing people
- Managing change
- Emotional intelligence
- Proven ability to lead and motivate a service-oriented team in a fast paced environment
- Experience in a call center environment
- Excellent analytical, problem-solving, decision-making and project management skills


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