Desktop Support Engineer Job in Ralco Synergy Pvt. Ltd.
Desktop Support Engineer
Ralco Synergy Pvt. Ltd.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Desktop/Laptop on-site and phone support;
Printer/Fax support;
Backup system support;
To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
Requirements
Degree or Diploma in IT or related discplines.
- Preference : Male Candidate
Desktop/Laptop on-site and phone support;
Printer/Fax support;
Backup system support;
To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
- To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC/Server, OS, software and related peripherals.
- To be prompt and meticulous in updating of daily incident handled into the incident management tool.
- To be responsive and pro-active when handling of end-users' PC problem and request.
- To be highly customer focused and diligent towards providing good customer service.
Requirements
Degree or Diploma in IT or related discplines.
- Min 1 year related working experience preferred.
- Possess relevant IT skill set in hardware and software troubleshooting.
- Experience in supporting Windows OS, Microsoft Office Suite, Lotus Notes, Anti-virus software etc.
- Must be customer service oriented with good inter-personal and communication skills.
- Good attitude with postive mindset in learning and ready to excel.
- Able to work independently as well as in a team.
- Fresh graduates are also welcome to apply.
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