Cloud Engineer Ms Job in Rapyder Cloud Solutions Private Limited

• Create/Assign/Update/Review tickets or Service-Requests logged in the Support Portal.
  
• Resolve tickets/request logged in the Support Portal.
  
• Triaging of tickets with internal teams when necessary.
  
• Acquire functional knowledge about the product and be able to identify and resolve the customer s issues.
  
• Should be able to perform all other such tasks as may be required to provide a response/resolution to the customer within SLA parameters.
  
• Should be able to meet customers expectations.
  
• Be able to generate reports and information to the higher manager management as and when required.
  
• Should be able to perform ad-hoc related tasks as and when required.
  
  

Requirements

• Alert Monitoring & Management
  
• Queue Management- Ticket Classification, Ticket Tagging.
  
• Resolving Assigned tickets within SLA and shift.
  
• Ensuring Minimum Ticket Handover to the next shift.
  
• Closure of all Task/Activities Assigned before the Due Date Assigned.
  
• Resolving P1 Level Issues & Working with Seniors within SLA. Preparing RCA
  
• SOP/KB creation Preparing Monthly & Quarterly Reports
  
• Attending Internal & External Trainings.
  

Benefits