Sr Analyst, Product Support Job in Rayden Interactive

What You ll Do: Provide an outstanding experience to customers throughout the support process Act as both the Subject Matter Expert and product Super User for the existing client base Evaluate requests by using required tools and checklist resources to properly understand and complete configuration changes as requested by our clients. Effectively document and gather information about all aspects of a client s request Coordinate configuration change go-live dates with clients, or with our account owner team. Work closely with our product specialist team to ensure high quality is maintained for every configuration request. Manage multiple avenues of configuration requests including telephone, e-mail, client portal What You ll Bring: University degree or college diploma, ideally in Computer Science, Engineering, or a related technical field 5+ Years of experience in a technical or customer support role Superior communication and interpersonal skills Comfortable working in a Windows environment Willingness to learn message transformation and exchange between disparate systems Ability to prioritize multiple demands in a fast-paced and dynamic environment Shift Timings- 5 PM 2 AM or 6 PM 3 AM IST, also in 9 pm 6 am or 10 pm 7 am IST (As per business needs) 5 Days Working, 2 Days Rotational Week offs