Ebixcash Cce- Inbound, Outbound - Calling Process Job in Raymoon Services Pvt. Ltd.

Job Description

• Handle inbound and outbound calls to assist customers with their queries, provide information, and address any concerns or issues they may have.
• Ensure a high level of customer service by actively listening to customers, understanding their needs, and providing appropriate solutions or guidance.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer issues or escalate them when necessary.
• Adhere to company policies and procedures while delivering exceptional service to customers.
• Meet or exceed performance targets, including call quality, customer satisfaction, and productivity goals.
• Excellent communication skills in Hindi and English, both verbal and written.
• Strong customer service orientation with the ability to empathize, assist, and build rapport with customers.
• UG (Undergraduate) or Graduate degree from a recognized institution.
• Freshers and experienced candidates are welcome to apply.
• Ability to handle customer interactions professionally, efficiently, and with a positive attitude.
• Good problem-solving skills to identify and resolve customer concerns effectively.
• Willingness to work in a fast-paced environment and adapt to changing customer demands.
• Basic computer literacy and the ability to navigate through systems and software