Head Of Retail Stores Job in Reboot Systems (india) Private Limited

SUMMARY:

You are expected to coordinate and manage policies, processes & procedures within Retail Operations for the benefit of the Retail Zonal network which aims to spread to 200 stores over a span of 3 years. This high profile position requires strong interpersonal skills and an ability to function in a multi-tasked environment.

PRIMARY RESPONSIBILITIES:
• Responsible to create an enjoyable customer experience which exceeds customary standards and service levels across Tier2-Tier7 cities
• Identify and implement improved service practices and procedures
• Identify and maintain rolling stock, to ensure offers are always fresh and appealing
• Identify brand standards across stores
• Maintain accurate client data-base information via franchisees
• Implement cyclical displays to support all in-house promotions and events
• Liaising with Marketing and Sales to initiate and implement promotions and events within the store.
• Liaise with Marketing & Sales to create promotional offers
• Liaise with Marketing & Sales for promotional requirements
• Assist with the development of annual In-house promotion calendar within the retail format
• Assist with the development of marketing collateral to support in-house promotions
• Maintain an overall 99% client satisfaction rating for all franchisee
• Provides a superior level of quality service skills by successfully managing multiple tasks, providing resolution to complex issues, and advising Executive management if necessary.