Sr. Techops Engineer Job in Redian Software

This is a remote position.

• Work closely with Helpdesk and Level 1 teams to streamline queue management.
  
• Responsible to maintain overall SLA for Core Operations.
  
• Must understand the business and application workflows of the supporting systems.
  
• Work closely with vendor on dependent deliverables and ensure on time delivery.
  
• Create , Maintain and Review process documents periodically.
  
• Must work with cross functional teams to provide key deliverables.
  
• Organize and coordinate major incident management and critical outages.
  
• Triage and present Monthly operational KPIs as dashboard.
  
• Must train and mentor the team members in alignment with org s vision and goal.
  
• Responsible for Proactive Monitoring, Automation of Operational Activities and process improvements.
  
• Responsible for Infra and Applications Uptime, reduction in Incidences.
  
• Responsible for Change requests and ensure alignment with IT change Policy.
  
• Responsible for daily status call for review and resolve of open issues.
  
  

Requirements

• Educational qualification: Bachelor s degree in Engineering or Master of Computer Applications or an equivalent in working experience.
  
• Must have excellent communication skills.
  
• 10+ years of experience in Application and Infrastructure support in complex/matrix environments, preferably from a B2C firm. Insurance domain experience is preferable.
  
  

• It would be good if have an experience in SAP insurance module.