Team Lead Job in Regalix Inc

Company Profile

Regalixis one of the larger independent Digital Services companies, headquartered in Palo Alto, California, with operations in Bangalore and Hyderabad. With an enviable portfolio of Fortune 500 clients, multi-location offices and an energizing potpourri of cultural and multilingual talent working closely to ensure customer success, Regalix is growing and growing fast. Here you will find creative talent, technical prowess, exceptional communication skills, adaptive processes and an encouraging work environment that enables you to take initiative and be recognized and rewarded for doing so.

Company s Website:http://www.regalix.com

Position:Team Leader Operations

Reporting to:Operations Manager

Location:Hyderabad

Experience required:4-5years, with relevant experience in handling small operations teams.

Process:

Restaurant acquisition, onboarding, activation and account management services to expand Doordash customer footprint

Job Responsibilities

• Driving the team to achieve the set KPI Targets Performance, Productivity & Hygiene.
• Be the liaison between the client and the team. Own upClient Engagement and Sales Management for the process
• Provide overall leadership to the Regalix team working for Doordash process
• Customer Relationship Management, CSAT
• Issue & escalation management & resolution
• Cost control
• New process innovations & internalization and continuous improvement
• Work as a point of contact for end customer for any operational concerns and issues during transition and steady state of affairs to ensure efficiency is met
• Talent Acquisition to ensure the staffing numbers are met for smooth functioning of delivery
• Drive governance calls with Customer and senior management to appraise on the overall status of the engagements

Attributes Required

• Sound knowledge of the sales process and experience in a large consulting environment
• Experience with independent account management
• Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting
• Good knowledge of the IT Services Sector including outsourcing and offshoring

Critical requisites desired from Candidate

• Willing to work in Night Shifts
• Willing to work on Weekends
• Significant experience on Solution and Services sales and client management.
• Proven sales skills, Excellent Communicator, with drive and ambition, result focused approach
• Experience in handling International processes for a KPO/BPO set up
• Outstanding communication, presentation, and interpersonal skills are pre-requisites
• Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds