Regional Credit Manager Job in Relx Group Plc

Manager Specific
* Lead a team of Credit Analysts and Credit Controllers and ensure all Credit staff are appropriately trained, developed and aware of their accountabilities & responsibilities.
* Ensure that all Businesses are supported with professional, timely and consistent Credit services in all countries at the relevant levels through credit SLA s.
* Promote, drive and reward operational excellence within the team
* Provide guidance to Credit Analysts and Credit Controllers and ensure implementation & monitor key objectives.
* Support the Project Initiatives related to Credit. Ensure focal points are nominated and made available to support the global initiatives.
* Conduct Credit visits to customers as required.
* Manage issues that have been escalated where the allocated resolution owner of a customer complaint is unable to provide a resolution.
* Provide interpretation of policy and guide the businesses on the principles of sound credit management. Keep up-to-date on issues within the businesses by having close relationships with the sales managers and reading information from industry sources.
* Responsible for ensuring that controls are adhered to within the area of responsibility.

Specific Challenges

* This is a high profile role in the Credit organisation with exposure to senior Finance /Business leaders and third party customers.
* The role requires strong levels of leadership, and involves maximising commercial opportunities where credit can play a part in delivering strong margins whilst taking acceptable credit risks. This will require creating very good working relationships with the local Sales Teams.
* Have the ability to meet with customers to discuss a range of issues and still maintain a solid relationship wherever possible.
* The ability to negotiate effectively is a key requirement.
* Managing Credit activities in highly volatile situations must be adaptable and have an excellent understanding of risk, and how external conditions can effect Elsevier.
* Ability to manage a team on a virtual basis across the region, liaising with sales and the support team in Manila.

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