Customer Support For Us Based Product Job in Rewise Analytics & Technologies Pvt. Ltd

Position: Customer Support for US based product. ( L1)

Experience:1 to 5 years in BPO / ITES/ Customer Support environment

Preference will be given to candidates with experience in blended process / Chat/ Email support for international client/s.

Position requires flexibility to work in shifts.

Responsibilities:

• Answering questions, capturing complaints, and gathering feedback from existing and prospective customers
• Communicating with customers via chat interface
• Logging details about customer inquiries for follow-up, escalation, and research
• Assisting customers with product setup, ordering, discounts, refunds, shipping, and delivery
• Qualifying issues which require escalation and routing them appropriately

Preferred Qualifications:

• Graduation or pursuing graduation/ PG
• Excellent communication skills, specifically with typed communication
• Excellent problem-solving skills
• Eagerness to learn and share knowledge
• Patience and empathy