Enterprise Account Manager Job in Rezo.ai

Job Title: Enterprise Account Manager

Location: Mumbai, India (Work from Office)

Job Type: Full-Time

Industry: Enterprise SaaS | Technology | CX Solutions

About the Role

We are seeking an experienced and highly motivated Enterprise Account Manager to manage and grow relationships with our high-value enterprise clients. This role is ideal for someone who is passionate about customer success, understands how to build C-level relationships, and can identify upselling and cross-selling opportunities to drive business growth.

As a strategic partner to our enterprise customers, you will act as a trusted advisor, aligning their goals with our product solutions to deliver measurable impact.

Key Responsibilities

• Own and manage a portfolio of enterprise customers, ensuring customer retention, growth, and satisfaction.
• Act as the primary point of contact for key stakeholders including C-suite executives.
• Collaborate cross-functionally with Sales, Marketing, Product, and Engineering to deliver client-focused solutions.
• Identify and execute opportunities for upselling, cross-selling, and account expansion.
• Develop and maintain account plans that align with the client s business goals and roadmap.
• Conduct regular QBRs (Quarterly Business Reviews) and business health checks.
• Lead contract renewals, negotiations, and ensure timely closures.
• Proactively address customer issues and escalations with a solution-oriented approach.
• Track and report key metrics such as retention, usage, CSAT, NPS, and revenue forecasts.
• Maintain accurate documentation and updates on CRM platforms.

Requirements & Skills

• Master s Degree from a reputed institute.
• 8+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales.
• Demonstrated success in managing enterprise clients and delivering high-impact outcomes.
• Strong experience with SaaS, enterprise software, or customer experience platforms is highly preferred.
• Exceptional ability to communicate, present, and influence stakeholders at all organizational levels.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite, especially Excel.
• Proven ability to manage multiple accounts, meet deadlines, and prioritize in a dynamic environment.
• Excellent negotiation, interpersonal, and organizational skills.
• Comfortable working independently and collaboratively in a fast-paced, target-driven environment.
• Willingness to travel for client meetings and reviews as needed.

Why Join Us?

• Work with innovative enterprise AI solutions revolutionizing the customer experience space.
• Be part of a growth-stage company with exciting expansion across global markets.
• Collaborate with some of the sharpest minds in sales, product, and technology.
• A transparent, merit-based work culture that rewards performance and ownership.
• Opportunity for career advancement and leadership roles in client-facing strategy.

Ready to drive impactful enterprise relationships and be at the forefront of CX innovation? Apply today and take the next big step in your career!