Customer Support Specialist Job in Rippling

What you will do Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling Build mental muscle and become a product expert - you'll be a go to resource for both customers and coworkers Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features What you will need Bachelor's degree Ability to work a shift between the hours of 6:30 PM IST - 5:30 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements) A minimum of 2 years of work experience in a customer/client-facing role Demonstrated experience problem-solving with attention to detail Organizational skills and experience improving processes Strong written and verbal communication skills in English Flexibility with changing job duties and responsibilities Time management skills and ability to prioritize