BriefCase
BriefCase

Duty Manager Job in Rosetta By Ferns

Duty Manager

Rosetta By Ferns 4+ weeks ago
Apply Now
Job Summary
    JOB SCOPE:
  • Oversee the front desk operations and safety of guests.
  • Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.
  • Will ensure all operations flow smoothly and help meet the company goals.
    General Responsibilities:
  • Demonstrates pride in the workplace with a high level of commitment towards achieving organizational objectives.
  • Consistently treats all Guests and colleagues in a polite, helpful and courteous manner
  • Have in-depth knowledge of our product and competitors
  • Communicate well to ensure effective shift handover
  • Actively participate in organized meetings
  • Interact with department and resort staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
    Specific Responsibilities:
  • To have complete knowledge of the operational systems at Front Office, reservations, etc.
  • To have complete knowledge of standard operating policies and procedures
  • Meets all guests on their arrival in the Front Desk
  • Aware of all arrivals and departures of Rosetta Club Members, FIT, groups and especially VIP guests and special attention guests
  • Coordinate with Reservations, regarding group check-in, cancellation reservation on hand, etc.
  • Authorize and coordinate Rosetta Club Member & VIP standards
  • Daily check for any late arrivals and pending departures and coordinate with guests
  • Ensure all credit adjustments and rebates are correctly accounted and recorded
  • Ensure all master folios are checked before the end of the shift
  • Prepare necessary room voucher and other information for following day s business
  • Ensure night audit streams are administrated efficiently and correctly according to resorts procedure and policy
  • Ensure room keys are checked and secure. Maintain the departmental logbook.
  • Develop and maintain an excellent rapport with guests
  • Maintain and controls the use of left luggage room to ensure complete accuracy
  • Briefs associates with all resort events, facilities and services and ensures they can provide this information to guests
  • Coordinate with operators and ensure all incoming calls and inquiries are handled promptly
  • Ensures guests luggage, letters and messages are delivered and collected as required
  • Oversees the lobby area, reporting defects i.e. cleanliness, furniture, flower/plants, etc.
  • Represent the management especially during the night time as the Manager on Duty
  • Is trained to handle emergencies like Fire, Bomb Threat, Flood, etc.
  • Responsible for in-room Deposit Box and Safe Deposit at the Front Desk
  • Handle other duties given by the Front Office Manager
  • Coordinate with Travel Desk to ensure the transportation bookings are handled correctly
  • Check Front Office staff grooming on a daily basis
  • Attend Morning Briefing in the absence of Front Office Manager
  • Maintains manning productivity, ensuring smooth operations based on forecasted occupancy
  • Identifies staff training requirements and service improvements areas
  • Supervises and guides all staff to ensure that the resort s policies and procedures are adhered to
  • Creates a positive & highly motivated environment that promotes & develops teamwork
  • Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure the guest s satisfaction
  • Responsible for achieving a score of 90% in RENARD audit for Front Office and Club Rosetta operations and take necessary action for the shortcomings for standard compliance
  • In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft, and complaints
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you