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BriefCase

Front Office Executive (reception) Job in Rosetta By Ferns

Front Office Executive (reception)

Rosetta By Ferns 4+ weeks ago
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Job Summary
    JOB SCOPE:
  • To undertake all receptionist duties at the front desk
  • Will be the face of the company for all guests and will be responsible for the first impression we make
  • Friendly and easy-going personality while also being very perceptive and disciplined
  • Should be able to deal with complaints and give accurate information
  • Under the general direction of the Front Office Manager or his / her delegate and within the limits of established policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check-in / out, rooming of all Resort guests, foreign exchange and assisting them with inquiries
    General Responsibilities:
  • Demonstrates pride in the workplace with a high level of commitment towards achieving organizational objectives
  • Consistently treats all Guests and colleagues in a polite, helpful and courteous manner
  • Have in-depth knowledge of our product and competitors
  • Communicate well to ensure effective shift handover
  • Actively participate in organized meetings
  • Interact with department and resort staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
    Specific Responsibilities:
  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use the guest s name at every opportunity
  • Registers and rooms all arrivals according to established procedures
  • Prepares the occupancy report for the day and circulates (e-mail) the same to all departments
  • Maintains intimate knowledge of departmental standards and procedures
  • Performs check-in, check out and room change procedures and ensures all data are entered completely into the resort systems in accordance with the reservation
  • Maintains cashier float and ensures accurate daily report of all money received
  • Keeps abreast of all modifications to accounting policies and procedures
  • Knowledgeable of all special promotion procedures, for programs such as; seasonal packages, timeshare program etc.
  • Attends to guest s complaints, inquiries and requests refers problems to Duty Manager if he/she is unable to assist
  • Ensures the guest has a pleasant departure experience
  • Performs the audit balances and prepares all works for audit in an orderly fashion
  • When on the night shift, checks night report, prepare the morning report and prepare all necessary forms for guest arrival
  • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems
  • Maintains exemplary department standards of behavior and appearance and attitude as expected
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
  • Responsible for achieving a score of 90% in RENARD audit for Front Office operations and take necessary action for the shortcomings for standard compliance
  • Endeavors to maintain the high standards of the resort with particular regard to the importance of VIP s
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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