Customer Success Manager (remote / Work From Home) Job in Rtcamp Solutions Private Limited

Job Title: Customer Success Manager

Company: rtCamp

Key Responsibilities:

• Understand the business offerings and clientele of rtCamp.
• Operate as the single point of contact for all matters specific to the assigned client account(s) to handle renewals, relationship development, escalations, training, and upsells.
• Forecast and track key account metrics; meet and exceed account revenue targets.
• Conduct continuous diligence for their accounts to identify opportunities in other business units, identify stakeholders and find references to facilitate solution pitches.
• Closely liaison with rtCamp s channel partners to identify new opportunities, and lead the pitching presentation of the solution to the customer stakeholders.
• Work closely with marketing teams to generate case-studies, testimonials and other related growth documentation.
• Be actively involved in researching and gathering market intelligence and strategic analysis to increase business opportunities.

Must Haves:

• 3 5 years of experience in Account development & management.
• Executive presentation skills.
• Good communication.
• Stakeholder management & relationship building.
• Contract management.

Good to Have:

• Sales & business development experience.
• Good understanding of web publishing platforms.
• Experience working with channel partners in an enterprise environment.

Company Culture:

At rtCamp, we believe in fostering a work environment that reflects our core values of Good Work. Good People. We are committed to providing equal employment opportunities to all individuals based on their skills, qualifications, and professionalism, without regard to age, race, gender.