Customer Success Engineer Ii Job in Rubrik

Customer Success Engineer II Technical Support | Cloud & SaaS

Location: Bangalore, India

Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support

About Rubrik s Customer Support & Success Team

Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems.

Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success.

About the Role

We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments.

Key Responsibilities

• Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments.
• Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure.
• Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP).
• Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents.
• Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish.
• Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides.
• Continuously improve case resolution processes and provide insights into recurring issues.
• Analyze and report root causes; work with developers to file bugs and enhance product reliability.
• Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction.
• Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks.

Required Skills & Experience

• 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments.
• Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP).
• Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools.
• Deep understanding of SaaS systems, cloud deployment models, and data protection principles.
• Demonstrated problem-solving skills with a passion for learning and adapting to new technologies.
• Ability to write clear technical documentation and communicate complex concepts to diverse audiences.
• Bachelor's degree in Computer Science, Information Technology, or related technical field.

Preferred Qualifications

• Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools.
• Exposure to Zero Trust Security models, data compliance standards, or incident management workflows.
• Strong collaboration skills with internal development, QA, and customer success teams.
• Previous experience contributing to internal knowledge systems or customer-facing documentation.

Why Join Rubrik?

At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.