Senior Customer Success Engineer I Job in Rubrik
Senior Customer Success Engineer I
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Hybrid
Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid)
Location: Bangalore, India
Work Model: Hybrid (3 days office, 2 days remote)
Shift Timing: 8:30 PM 5:30 AM IST (EST hours)
About Rubrik s Global Customer Support & Success Team
Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value.
In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges.
Key Responsibilities
- Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues.
- Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting.
- Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions.
- Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately.
- Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage.
- Troubleshoot and resolve escalated customer issues with urgency and precision.
- Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction.
- Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution.
- Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation.
- Produce technical designs and documentation related to cloud deployment architectures.
Required Experience & Skills
- 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration.
- Strong problem-solving skills with the ability to analyze and resolve complex technical issues.
- Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management.
- Hands-on experience with cloud deployment technologies and tools.
- Ability and willingness to continuously learn and adapt across a broad technology stack.
- Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues.
- Bachelor s degree in Computer Science, Engineering, or related field.
Why Work at Rubrik?
Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.
