Senior Customer Success Engineer Ii Job in Rubrik
Senior Customer Success Engineer Ii
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Senior Customer Success Engineer II Bangalore (EST Shift)
Location: Bangalore, India
Shift: EST Hours
About Rubrik s Global Customer Support & Success Team
Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success.
In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience.
Role Overview
As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments.
Key Responsibilities
- Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues.
- Analyze and isolate root causes using structured troubleshooting and problem analysis techniques.
- Independently diagnose and resolve problems within the customer s environment, escalating when necessary.
- Provide expert advice on cloud infrastructure services and best practices.
- Research, troubleshoot, and resolve escalated customer issues promptly and accurately.
- Ensure detailed documentation, recording, and closure of all cases.
- Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution.
- Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs.
- Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction.
- Create technical designs and documentation related to cloud deployment architectures.
Required Experience & Skills
- 8+ years of experience in enterprise technical support, DevOps, or related fields.
- Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration.
- Strong problem-solving skills with ability to work independently.
- Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management.
- Hands-on experience with cloud deployments and infrastructure.
- Ability and willingness to learn and adapt across a broad technology stack.
- Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues.
- Bachelor s degree in Computer Science, Engineering, or a related field.
Why Join Rubrik?
Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures.
Qualification : Bachelors degree in Computer Science, Engineering, or a related field.
