Support Engineer Ii, Salesforce Job in Rubrik

Support Engineer II Salesforce

Location: Bangalore, India

Team: Enterprise Applications

About the Team

Rubrik s Enterprise Applications team supports critical business processes across the organization by managing key SaaS platforms such as Salesforce, NetSuite, Workday, Coupa, Snowflake, and others. Their goal is to enhance scalability, system efficiency, and user experience while enabling business growth.

Role Overview

As Support Engineer II Salesforce, you ll be the key escalation point and hands-on technical expert supporting Salesforce functions across Sales, Marketing, Channel, and Admin modules. You ll resolve complex issues, guide enhancements, and ensure Salesforce aligns with organizational goals and compliance standards.

Key Responsibilities

Salesforce Support & Issue Resolution

• Act as the primary escalation point for Salesforce issues in Sales, Marketing, Channel, and Admin.
• Diagnose and troubleshoot complex problems (data issues, access, automations, integrations).
• Collaborate with developers, integrators, and DevOps to resolve cross-functional issues.

Enhancements & Change Management

• Manage minor enhancements, change requests, and bug fixes.
• Coordinate deployment with admins, release managers, and business teams.
• Create documentation and training materials for end users.

Governance, Compliance, & Performance

• Enforce data governance, access control, and security standards.
• Support SOX, GDPR, and other compliance through audits and documentation.
• Monitor and improve Salesforce system performance and scalability.

What You ll Need

Required Experience

• 5 7 years of Salesforce experience.
• Strong understanding of Sales Cloud, Marketing Cloud (or Pardot), Partner Portals, Admin Tools.
• Salesforce Administrator certification required.
• Proven ability to troubleshoot complex issues (Apex, Flows, Workflows, Reports, Validation Rules).

Preferred Skills

• Experience with Service Cloud and Case Management.
• Familiarity with integration tools like MuleSoft, Zapier, and marketing automation platforms.
• Additional Salesforce certifications (e.g., Marketing Cloud Email Specialist) are a plus.

Core Competencies

• Strong strategic thinking and solution alignment with business goals.
• High attention to detail, quality focus, and ownership mindset.
• Strong communication and stakeholder engagement skills.
• Ability to manage multiple priorities in fast-paced, cross-functional environments.
• Customer-centric, problem-solving approach.

Why Join Rubrik?

Rubrik is a leader in Zero Trust Data Security , helping enterprises protect, monitor, and recover their critical data from cyberattacks and disruptions. You ll be part of a forward-thinking team working with cutting-edge tech in a collaborative and impactful environment.