Associate, Technical Application Support Job in S&p Global

Job Summary: Associate, Technical Application Support

Location: Gurgaon, India

Department: Operations Group

Division: S&P Global Market Intelligence

Role Overview:

As an Associate in Technical Application Support, you will be a key technical consultant supporting S&P Global s Channels Data Delivery solutions. You will work closely with global product specialists, sales teams, and external customers to deliver high-quality technical assistance around product deployment, configuration, performance tuning, and troubleshooting. Your expertise will bridge customer environments and our data delivery products, ensuring smooth integration into mission-critical workflows.

Key Responsibilities:

• Provide deep technical support for Channels Data Delivery products, including Xpressfeed Loader deployment and configuration.
• Assist with sizing, deployment, troubleshooting, and performance tuning in client environments.
• Partner with pre- and post-sales teams to support client needs and opportunities.
• Drive innovation by proposing automation and efficiency improvements in support processes.
• Monitor evolving product features, participate in strategy discussions, and contribute to product testing.
• Act as the voice of the customer by relaying feedback for product enhancements.
• Support client implementations, upgrades, migrations, and ongoing technical operations.

Who You Are:

• Education: Degree in Computer Science, Information Systems, or equivalent experience.
• Experience & Skills:
  • Strong troubleshooting and problem-solving skills with attention to detail.
  • Hands-on experience with software deployments, Windows/Linux OS, and SQL querying.
  • Familiarity with cloud environments (AWS, Azure, or Google Cloud), especially AWS EC2 and RDS/Aurora.
  • Comfortable leading client-facing technical discussions.
• Preferred:
  • Knowledge of finance, capital markets, and database administration (SQL Server, Oracle, PostgreSQL).
  • Experience with FTP, proxies, network and security protocols, and data integration techniques.
  • Familiarity with Agile/SCRUM and product development lifecycle.

What You ll Gain:

• A dynamic role interacting directly with clients and global teams on enterprise-level financial data products.
• Exposure to the evolving landscape of financial markets and technology-driven data solutions.
• Opportunities for career growth through continuous learning, skill development, and cross-functional collaboration.
• Access to competitive benefits supporting your health, well-being, and financial future.

About S&P Global Market Intelligence:

S&P Global Market Intelligence provides trusted data, insights, and technology solutions that empower customers to make informed business decisions. Our team is dedicated to excellence, integrity, and innovation in delivering essential intelligence to global markets.